Shipping Info

At creatgift, we strive to provide the best delivery service by partnering with reliable, professional delivery teams in your area. We'll carefully select the best delivery options for your order to make sure everything arrives safe and sound.

 

COVID-19 DELIVERY UPDATE:

 

Some deliveries may be delayed due to local regulations, shipping delays, and warehouse closures. Our customer care team will get in touch with affected customers to inform them of any delays.

For any customers who wish to reschedule the delivery to a later date, we are happy to accommodate this request before the order is shipped.

If anyone in your household has any flu-like symptoms, we ask that you contact us to reschedule your delivery to a later date.

 

PAYMENT CONFIRMATION

 

A confirmation email will be sent to you once the order is authorized and verified.

Once the payment verified, the order cannot be canceled or changed within this sort of time.

 

PROCESSING

 

It normally takes 3-5 business days to process your order. Please note that holidays & weekends are not included.

There may be some processing delay due to the pandemic. We may need  more time to get the item prepared and shipped out. Thanks for your understanding in advance. 

 

SHIPPING

 

Shipment takes approximately 7 to 25 business days to reach destination countries.

Please note: Total Delivery Time = Processing Time + Shipping Time

1.Parcel Deliveries

 

Most items are delivered through small parcel delivery services such as e-Packet. For express shipping methods, items require a signature to be received. If no one is available a "notice" might be left with pickup instructions or another attempt will be made. We will keep you updated about the shipping status.

 

2.Tracking Your Delivery

 

You will receive a shipping notification email from us when your order is shipped. You will receive a tracking number to trace your package. Please contact our Customer Care team at service@creatgift.com in advance if you would like to make any changes.

 

3.During your Delivery

 

If the purchaser (recipient) is NOT going to be home at the time of delivery, please pay attention to pick up the parcel or contact the shipping courier to arrange a re-delivery date.

If you're having your product delivered somewhere else, or you'd like to have someone else receive it for you, kindly confirm with our customer service team in advance.

We request all of our customers to please inspect their order upon receipt for any visible signs of packaging damage, product damage, incorrect product or missing parts before signing the proof of delivery document and before using the product. If any damage is found, please specify these issues on the proof of delivery before signing for the order.

Any damages or missing pieces must be reported within 72 hours of delivery by contacting our customer care team at service@creatgift.com. When reporting damage, please include photos as well as a detailed description of the issue.

 

Questions?

View our FAQ page or contact our CUSTOMER CARE team for help.

 

START SHOPPING!